"C" as in "D"

Day 3 9/17/10.  I had a pretty uneventful day as far as meltdowns go, probably because I was stimulus free.  I didn't leave the house all day and I was alone.  That doesn't tend to cause an uproar in the place I've affectionately come to call Crazytownland.  I experienced a couple of side effects, the major ones being extreme lethargy and lack of concentration, but I don't necessarily want to track the side effects.  They will go away eventually.  What I really want to track is how I feel as directly related to stress, anxiety and panic.
Now, the serious stuff is out of the way and by far not interesting enough to read about so I thought I would tell my favorite story about my aforementioned co-worker.  As I mentioned in my previous post, he probably played a major roll in my original Budget Truck move to Crazytownland in the first place.  Sure, I had looked at some brochures and priced a few apartments but I hadn't made any decisions to move yet.  I am the operations manager for a high end restaurant delivery service.  The kind of business that doesn't exist without customers and doesn't thrive without good customer service.  Steve, let's call him Jack to preserve his anonymity, is for all intents and purposes, the first person that our customers talk to. Jack is a "larger than normal" man who is given to bouts of loud eating, unbridled bodily noises and breaking out into song.  Breaking out into song would generally indicate a cheery disposition but Jack is lyrically challenged and his outbreaks usually come across more like Tourette Syndrome.  Its difficult to appreciate when after hours of working quietly, he suddenly breaks out into "PUT YOUR LOAD OFF ANNIE, PUT YOUR LOAD ON FREE!!!" and then...nothing.  Occasionally, when a customer's name is in a song he thinks he knows, he will sing to them too.  We take customer's names, addresses and credit card information over the phone and it is important that that information is transcribed carefully and correctly.  Jack also has occasional bouts with dyslexia so we had to start having him repeat the customer's information back to them to make sure he got it right.  It quickly became habit to listen to him with one ear while doing my own work to make sure that information was being taken correctly.  One day, Jack was repeating back the customer's information to them and I perked up and listened a little more closely because he had to repeat the customer's last name back to them repeatedly.  Finally, he asked them to spell it.  He was repeating back the letters, "a as in apple, b as in boy" and such.  Then, he says it, "that's C as in D, correct ma'am?".  He didn't hear himself say it and kept right on going.  Me?  I pulled out the brochures and started making serious inquiries.